FAQ
Questions? We've got answers.
Everything you need to know about cleaning, caring for and getting the most out of your Brush & Bloom.
How does Brush & Bloom actually clean my brushes?
Fill the chamber with water up to the max line, slide your brushes in bristle-down, and choose a 2 or 5-hour cycle on the touch panel. A gentle automatic spin lifts out makeup, oil and bacteria from deep in the bristles — no soap needed. Brushes come out clean, sanitized and completely dry, ready to use.
Do I need a special soap or cleaning solution?
No. Plain water is all it needs — no soap, no descaling agents, no extra products to buy. The spin cycle itself does the work of lifting product and residue out of the bristles.
Is it safe for all types of brushes, including natural bristle?
Yes. It's designed to be gentle enough for natural and synthetic bristles alike, cleaning from the base of the bristles outward rather than just the tips — so brushes keep their shape and softness wash after wash.
How long does a full cleaning cycle take?
You choose: a quick 2-hour cycle for a light refresh, or a full 5-hour cycle for a deeper clean. Many customers simply start it before bed and wake up to brushes that are clean, sanitized and dry.
What's the difference between the Dew and Petal styles, and USB, Plug-In or Cordless?
Dew and Petal are two design finishes, so you can pick the one that suits your space. USB and Plug-In refer to how the base is powered — USB works with any USB port or adapter, while Plug-In connects straight into a wall outlet. Cordless (available on Petal) runs on a rechargeable battery, so there's no cable at all once it's charged.
How often should I be cleaning my makeup brushes?
Most dermatologists recommend cleaning brushes at least once a week to keep breakouts and dull-looking makeup at bay. Because Brush & Bloom makes it a one-step, hands-off process, many of our customers run a cycle every few days without it ever feeling like a chore.
Is the base itself waterproof? Can I clean it easily?
The chamber and brush holder lift right out for a deeper rinse whenever they need it, while the base itself just needs a quick wipe with a dry cloth to stay looking new. We recommend keeping the base out of the sink so it keeps spinning for years.
Is it noisy?
No — it's designed to run quietly in the background, whether that's on your bathroom counter during your routine or on your nightstand overnight.
What's included in the box?
Everything you need on day one: the cleaner, a power cable, a measuring cup and a quick-start guide — no extra shopping required.
How long does shipping take, and is it free?
Yes, shipping is free on every order. You'll receive a tracking link by email as soon as your order ships, so you can follow it every step of the way. For full details, see our Shipping Policy.
What if I'm not happy with it? Can I return it?
Yes — we offer 30-day returns on every order. If Brush & Bloom isn't the right fit for you, reach out and we'll walk you through the process. Full terms are in our Refund Policy.
I have a discount code — how do I use it?
Enter your code in the discount box at checkout and select "Apply." If you claimed a code through our spin-to-win pop-up, it's applied automatically the moment you enter your email, so you may already see it reflected at checkout.
Still have a question? Contact us
